We hope that you are enjoying the new R5rocks.com. We know there are some issues with the transition to Stage Bloc but are working to get them fixed as soon as possible. Below are some common issues we are hearing about and the best way to get them fixed.
I can’t reset my password:
First, try using the link from the email that got sent out to reset your password. If that doesn’t work, please go to r5rocks.com, click “Fans” in the menu, then click the “Login” link in the upper right hand corner. You then should click “Forgot password” to receive an email with a link to reset your password. Note that the link in that email only lasts for one hour, and if you don’t click it within that timeframe you will have to request another reset email.
I’m in the wrong fan club tier:
Please send proof of purchase/email address used to purchase it to firstname.lastname@example.org. They will do their best to get back to you as quickly as possible.
I don’t exist:
Please go to r5rocks.com/join and sign up. If you used to be a paid member, sign up as a free member and then follow the steps in the above paragraph.
The R5 mobile app is unavailable:
As of January 27th when the new website launched, the R5 mobile app from Master Channel is no longer available. A new app is currently being developed with Stage Bloc, however until then the new website works great on mobile devices!
We hope this helps! If you have any other questions, comments, or issues with the site please let us know.
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Ready, 5et, ROCK! is owned, managed, operated, and maintained by fans and promoters for fans and is considered a "fan site" to R5, it's individual members, family, managers, labels, and representatives. Claims and statements made on this website do not necessarily reflect R5, it's individual members, family, managers, labels, and representatives.
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