So we've been getting more and more people asking about why their laminates have not yet shipped, some have even told us that their laminate orders cancelled. We did some hard digging and found out that there was miscommunication between management and the new merch company about shipping dates. Originally, the laminates were set to ship out from the new merch company when the EP was released on February 19th. That was also what Topspin, the new merch company, had told you guys who had contacted them about it. That was actually not supposed to be. The laminates were supposed to ship out a few weeks ago since they were on back order for a little bit. Rest assured, the problem has been fixed and most laminates began shipping today while others and the rest should begin shipping sometime this week or so. Hoodies are still on backorder but should also start shipping real soon as well. We were told that no orders were cancelled, however if you were one of the few who told us that your order got cancelled, please double check your order status. If in fact it did get cancelled, please contact Topspin immediately.
We apologize for the big confusion and issues surrounding these laminates. Please keep in mind that R5 does have a new official merch vendor. All merch you purchase from their official web store no longer comes from them directly, but from their new merch vendor and their distribution center in Tennessee. It was actually a good thing you all brought this up to me so that I could notify them, or else this probably would have never been fixed. For those within the United States, you should be getting your laminates soon. For those outside the US, hopefully your laminates arrive in time for the EP release!
Hopefully this answers your questions! We were waiting for confirmation on a few other details before we posted anything but I don't think we'll get it. If you have any further questions or comments, please do not hesitate to contact us.
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