The new fan club has now launched! And with that comes a lot of questions regarding the 6 month free membership for VIP Meet & Greet purchasers and upgrades. I will do my best to answer as much questions that have been coming in as possible, but please bear with me.
There are 2 types of memberships for the Fan Club: a fully-digital, online only membership and a Premium membership.
The Online Only membership includes:
- Access to pre-sale tickets
- First Access to R5Family Meet & Greet
- 10% Discount for merchandise in the Online Store
- Exclusive Fan Club Content and More!
The cost for the Online Only membership is $14.99 for one full year.
The Premium membership includes everything the Online Only membership includes as well as:
- 2014 R5 Yearbook: The 2014 R5 Yearbook is a must have for all R5 fans. The limited-edition, 64-page hardcover yearbook takes you behind the scenes with exclusive interviews, memories, photos, fun facts, and childhood stories from the band. This custom fan collectible is included in the Premium Fan Club membership.
- R5 Passport and ID Card: Make sure you are prepared for your next R5 show with the #R5Family Passport & Membership Card. The passport is a 24-page guide to all things R5 including favorite sites from the tour, behind-the-scenes photos of the band on the road, and more. The passport also comes with a Premium Fan Club membership ID card. Don't forget to bring your passport with you to all R5 concerts to show your love and collect as many stamps from the different performance venues as possible! This fan collectible is exclusive for Premium Fan Club memberships.
The cost for the Premium membership is $39.99 for one full year.
For those of you who attended an R5 show in the past and purchased a VIP upgrade and got a lanyard for 6 months free access to the fan club, or received a swag bag but did not get a lanyard up until the Club Nokia show on November 16th, new codes for 6 months free access to the fan club are being sent out. Please be patient, as there are a lot of you and a lot of emails to be sent out, so it could take some time for the new codes to make it into your inbox. Also, please note that the emails will go to the inbox of the email used to purchase the VIP upgrade!
If you still have NOT received a new code, please double check to make sure the email did not accidentally get sent to your SPAM or BULK folder. Also, remember that the email was sent to the inbox of the email used to purchase the VIP upgrade! If you still did not get a new code, or are having trouble redeeming it, please email email@example.com. NOTE: PLEASE EMAIL THEM ONLY REGARDING TECHNICAL ISSUES AND/OR CODE QUESTIONS/ISSUES!
The 6 months free access to the fan club is the Online Only membership. If you purchased a membership prior to the new codes arriving, you will have an additional 6 months of free access. In other words, you will have 18 months total access.
If you purchased more than 1 VIP upgrade, and got more than 1 code, you can redeem each code once and give you an additional 6 months access free.
If you were having trouble getting your code to work earlier, please try again. A system glitch prevented codes from working earlier but it has been fixed. Please note the email address you need to put in to redeem the 6 months free must be the email used to purchase the VIP meet & greet upgrade.
If you already purchased the Online Only membership, but would like to upgrade to the Premium membership, you can do so. All you have to do is purchase the Premium membership. Doing this will double your online and digital access. Since 1 year is already included in the Online Only membership, purchasing to the Premium membership to upgrade will add an additional year of access, totaling 2 years of online and digital access plus the Fan Club Kit.
If you want to upgrade and purchase the Premium membership, but wish to be refunded the cost of the Online Only membership, you can do so however you will need to contact Idea Den and go through them to get refunded. Please note that refunding the Online Only membership will NOT double your access. You will only have the 1 year access that the Premium membership includes.
The 10% discount is automatically applied to your cart upon checkout. Just make sure you are logged in and you have already purchased a fan club membership. Please note this discount is only valid on merchandise on the online store.
Please note, from now on access to pre-sale tickets and R5Family Meet and Greet upgrades are only available to fan club members. If you want access to pre-sales, you will have to purchase a fan club membership. Otherwise, you will have to wait until pre-sales end and public on sales begin.
Also, any questions regarding purchases on the new official web store and fan club memberships must go through Idea Den.
I hope this helps you all out! If you have any further questions or comments, please do not hesitate to email me.
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